Get more help

Three routes, depending on what you need.

Talk to a person

Open Help - the question mark - and choose Customer support. Pick your region (LATAM, Africa & Asia, or Europe), then Chat on WhatsApp to message the Orijin team directly.

The region is pre-selected based on where you’re opening the app from, and you can change it.

Report a bug or request a feature

Same Help window, File a report. Include what you were doing and what you expected - a short code or a lot number makes a report far faster to act on than a screenshot alone.

Ask the assistant

The in-dashboard AI Assistant (open Assistant in the left menu) is in beta. It answers two kinds of question:

• How do I…? - it walks you through the real steps, using the actual menu and button names. Its answers come from this documentation.
• Data questions - “how many suppliers are active?”, “which farms have unmapped plots?”, “totals by collection point this season?”
• Downloads - ask for a report and use PDF or Excel on the preview. For collections by collection point, district and season (including which suppliers delivered, kg, and how many times), ask for an Excel — it uses this organisation’s own location words (for example district) and treats a collection point as a facility.

Treat it as a preview: answers can be wrong or incomplete. Check important numbers, payments and compliance steps in the dashboard before you act.

It won’t invent a screen that doesn’t exist. If it says it doesn’t know, that’s a real answer, and worth passing to support.

Connect Claude, ChatGPT or Cursor

You can ask the same organisation questions from the assistant you already use (Claude, ChatGPT, Cursor, or any other MCP-capable client). Access is read-only and limited to your organisation.

Your Orijin contact will send a server URL and an API key. Full setup steps: Connect your assistant.